AI Senior Product Manager for the Digital Innovation Lab (InLab) at T-Mobile.

T-Mobile InLab is the engine that drives innovation at T-Mobile Digital. The InLab mission is to develop and drive a culture of innovation, and create new, long-term digital-driven products and revenue streams. The team’s focus is creating proof-of-concept products for AI and Generative AI use-cases, for both internal teams and external customers.

Building the following GenAI T-Mobile proof-of concept products:

• ChatGPT T-Mobile plugin, fine-tuned using T-Mobile secure data.
• Enhanced T-Mobile Chatbot for specific customer intent voice and text interactions.
• Created Support Team Natural Language document search.
• Developed a voice assistant for vision impaired customers to browse products.